Shipping + Returns

+ CURRENT SHIPPING TIMES: Currently items ordered and paid for ship within 3 business days of being marked complete.

 

+ CUSTOMERS IN THE UNITED STATES: If Customs charges occur please note that you are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that orders can take up to 3 weeks to arrive once they are shipped, since all orders must pass through customs and are subject to inspections.  However long this takes is out of our hands.

 

+ If you have any problems with your order or if you did not receive your product, please contact us and let us know. We truly want to please our customers and will always try our hardest to resolve any issues that may arise.

 

RETURNS + EXCHANGES

+ If the product you received is damaged or defective in any way, please let us know, and send a photo of how your item arrived.  We process refunds/exchanges, in full or in part, on a case by case basis.

Please send us an email at orders@elleandmane.com with any other concerns about your purchase so that we can make your experience a good one.

+ Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.